Privacy Policy

1. Introduction

MAYserives ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and related services (collectively, the "Services"). By using the Services, you consent to the data practices described herein.

2. Information We Collect

We may collect personal and non-personal information, including but not limited to:

• Account data: name, email, phone number, date of birth, government ID details, and profile information.
• Payment data: billing details, payment method information, and transaction history.
• Verification data: government-issued identification, facial verification imagery, and related metadata.
• Location data: IP address, geolocation, ZIP/postal code, and timezone.
• Usage data: pages visited, features used, chat messages, files shared, and device information.
• Support data: communications with our support team and feedback.

3. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account.
• To verify your identity and prevent fraud.
• To process payments and escrow transactions.
• To connect customers with contractors.
• To send service-related notifications, updates, and support messages.
• To improve the Platform, personalize content, and analyze trends.
• To comply with legal obligations, enforce our Terms of Service, and protect our rights and the safety of users.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Other users: as needed to facilitate service requests, agreements, and communication.
• Service providers: payment processors, identity verification providers, cloud hosting, analytics, and email delivery services bound by confidentiality obligations.
• Legal authorities: when required by law or to protect rights, safety, and property.
• Business transfers: in connection with a merger, acquisition, or asset sale.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Verification records and transaction logs may be retained for longer periods to comply with legal and regulatory obligations.

6. Data Security

We implement reasonable technical and organizational measures to protect your data, including encryption, access controls, and secure transmission (SSL/TLS). However, no internet-based service is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Rights

Depending on your jurisdiction, you may have rights regarding access, correction, deletion, restriction of processing, and portability of your personal data. To exercise these rights, contact us at privacy@mayserives.com.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in security. You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

9. Children's Privacy

The Services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we learn we have collected such data, we will take steps to delete it.

10. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for cross-border transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. Significant changes will be communicated via email or in-app notification.

12. Contact

If you have questions about this Privacy Policy, contact us at privacy@mayserives.com or support@mayserives.com.